Manager, Systems Administration

Biogen Idec is looking for an experienced, self-motivated individual to lead support activities for the Company's Servers platforms (Unix and Microsoft Windows). The person in this role will manage a Global staff of servers administrators in implementing, maintaining and growing an enterprise server environment that provides 7/24 service, and performance and scalability as required by our users and business applications. The Systems Administration Manager provides leadership to, and assists management, systems users and IT personnel in the design, development, implementation and maintenance of all information systems. The ideal candidate will be able to handle multiple tasks in a fast-paced team environment. A strong process orientation and experience managing an operationally focused support team is essential. This individual will need to be comfortable operating at all levels of the organization, communicate effectively with both business and technical audiences and effectively manage a technical support team with relevant experience in: Servers technologies (HPUX, Linux, Solaris, Microsoft Windows etc.). Performance tuning/monitoring, Server Maintenance activities Planning, developing, installing, configuring, maintaining/administering and optimizing Unix and WINTEL servers and related components Analytical and problem-solving skills to help identify, communicate and resolve systems issues

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Primary Functions

Our servers' environment consists of over 700 servers. This position will be responsible for providing 7/24 support and will need to proactively work with several business areas to manage and monitor growth so that SLAs for servers and performance requirements are satisfied. The Manager needs to be skilled at developing proposals to expand our server infrastructure to meet business requirements.

The ideal candidate will have:

• Strong subject matter expertise with the ability to:
  • Prioritize business requirements, oversee demand, change control and release management processes, create and maintain architecture and support documentation and execute project and operational initiatives on a global scale.
  • Focus on process automation and a reduction in customer and user visible service interruptions.
• Staff management experience, including mentoring team members, sourcing talent, performance management, communications, monitoring work against plan and personnel skill/career development.
• Experience in financial/budget management, vendor management, project and operational management.
• Highly collaborative, team-oriented, customer-focused approach with the ability to set and manage customer expectations.

Qualifications

• Minimum of 6 - 8 years experience in the IT industry with a focus on Servers infrastructure operations, as well as program management with at least 2 to 3 years of management experience.
• Experience in designing, implementing and supporting large Server platforms with strong Project Management skills.
• Experience in implementing and managing Server monitoring tools and resources.
• Identify opportunities to drive more value from an organization's existing and planned server investment through a combination of technical, operational and organizational initiatives.
• Monitor activities for a 7x24 worldwide environment.
• Manage individual performance, productivity, quality and timeliness of operational deliverables.
• Matrix management experience with global teams a plus.
• Manage and ensure compliance with regulatory requirements, policies and procedures (SOX, FDA, etc).
• Define and implement highly efficient and structured operational processes that can be applied to day-to-day Servers operational services.
• Define and publish Servers operational services standards.
• Strong business and financial acumen; comfortable with analytical and quantitative analysis to justify recommendations.
• Experience in negotiating vendor (hardware/software) contracts.
• Systems Life Cycle methodology experience.
• Maintain performance by monitoring data growth and load shifts.
• Track trends and address or escalate as required.
• Root cause analysis, dashboard management, operational metrics and the establishment of key performance indicators.
• Pharmaceutical industry experience a plus.
• Data center technologies knowledge (e.g. SAN Storage, network, applications, etc.) to improve end to end solutions a plus
• ITIL experience a plus

Education

• Bachelor's degree in Business or Computer Science.

Biogen Idec is proud to be an Equal Opportunity Employer.

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