As part of our ongoing commitment to patients, Biogen Idec provides a variety of support services for patients and caregivers through MS ActiveSource®. These world-class services are thoughtfully crafted around the informational, emotional, financial and logistical needs that come with living with the diseases our products treat.
At MS ActiveSource, our ActiveSourceTM Coordinators provide support to people living with multiple sclerosis (MS) so they may live better lives. We also assist physicians and other health care professionals who are looking for medical and other information about our drugs and their uses.
Annually, MS ActiveSource handles more than 800,000 calls through our call center, where our highly trained coordinators help MS patients, including patients currently taking or considering TECFIDERA® (dimethyl fumarate), AVONEX® (interferon beta-1a) and TYSABRI® (natalizumab). Among the full suite of services offered at MS ActiveSource, we also offer nursing support so patients can receive the training and support needed to help them start and successfully stay on their therapies. Additionally, MS ActiveSource is a great resource for general MS information and educational materials available via phone, web or email.
For current patients, we also offer the following:
- ActiveSupportTM: Unlimited one-on-one telephone support, including scheduled follow-up calls to help patients establish positive health behaviors and remove any ongoing barriers hindering therapy success.
- ActiveAccessTM: Benefit investigation to help patients understand and determine the best coverage options and support them in obtaining financial assistance.
- ActiveNursesTM: Home nurse visits for one-on-one injection training and 24/7 MS-trained nurse support.
- ActiveVoicesTM: A mentoring program in which a newly diagnosed patient is teamed with a “veteran” MS patient for support and assistance. Additional offerings include:
- Peer-to-peer interactions: Teleconferences with other patients living with MS; and
- "Living Well with MS": Seminar series led by local physicians, nurses and health professionals.
To access these and other services, please contact us:
Monday-Friday 8:30 a.m. – 8 p.m. ET
Other Resources for Information and Support
There are many excellent resources dedicated to helping individuals impacted by MS. We are pleased to provide links to some of them below:
Note: These links take you to sites outside of biogenidec.com. Please be aware that with the exception of MSActiveSource.com, Biogen Idec has not co-authored, ratified, endorsed or adopted any information that they contain.
National Multiple Sclerosis Society
The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. To move us closer to creating a world free of MS, last year alone, the Society invested nearly $50 million to support more than 380 new and ongoing research projects around the world while providing program services to over one million people. Join the movement at www.nationalMSsociety.org.
The primary mission of MSWorld.org is to end the isolation that people experience when diagnosed with multiple sclerosis. MSWorld provides global Internet community support to over 110,000 people living with multiple sclerosis. We strive to create a safe informative, useful and fun place for people with MS to meet, share ideas and gain useful resources to keep them moving forward while living with MS. Please visit MSWorld at www.msworld.org or email at LetUsKnow@msworld.org.
Can Do Multiple Sclerosis
Can Do Multiple Sclerosis (Can Do MS), a national nonprofit organization, is an innovative provider of lifestyle empowerment programs for people with MS and their support partners who want to see themselves beyond the challenges of their disease and live their best lives with MS. By leveraging a transformative, experiential and multi-disciplinary approach to MS care management that addresses the whole person, whole health and whole community aspects of living with MS, Can Do MS empowers people with the knowledge, skills, tools and confidence to become active co-managers of their health while regaining a sense of control, dignity, hope and freedom in discovering the power to be more than their MS. For more information visit www.mscando.org or call 800-367-3101.
Multiple Sclerosis Association of America
Multiple Sclerosis Association of America (MSAA) is a national nonprofit organization and leading resource for the entire MS community, improving lives today through vital services and support. MSAA provides free programs and services, such as: a Helpline with professional consultants; publications, including MSAA’s magazine, The Motivator; a website (www.mymsaa.org), featuring educational videos and research updates; S.E.A.R.C.H.™ program to assist the MS community with learning about different treatment choices; a mobile phone app, My MS Manager; a resource database, My MS Resource Locator; safety and mobility equipment distribution; cooling accessories for adults and children with heat-sensitivity; educational events; MRI funding; and more. For additional information, please visit www.mymsaa.org or call (800) 532-7667.
Multiple Sclerosis Foundation
The Multiple Sclerosis Foundation (MSF) offers vital programs and services to keep people with MS self-sufficient and educational programs to heighten public awareness and promote understanding about the disease. Please visit: www.msfocus.org or call 888-673-6287.